Damaged Items Policy

Effective Date: 08/01/2025

At USA SINKS LLC, we take every precaution to ensure that your kitchen and bath products arrive in perfect condition. However, damage during shipping can occasionally occur. Please review our damaged items policy carefully to ensure a smooth resolution.

1. Inspect Your Order at Delivery

We strongly recommend that you inspect all items at the time of delivery, before signing for them.

If you see visible damage to the packaging or product, ask the delivery driver to note the damage on their delivery slip or electronic device.
If the damage appears significant, you may refuse the delivery and contact us immediately.
Take clear photos of the damage, including the item, packaging, and shipping label, while the delivery driver is present if possible.

2. Report Damages Within 48 Hours

To qualify for a replacement, repair, or refund, you must report damaged items within 48 hours of delivery.

Please email [Insert Contact Email] with the following:

Your order number
A brief description of the damage
At least 2–3 clear photos of the damage and packaging

3. What Happens Next

Once we receive your damage report:

Our team will review the issue and confirm whether the item qualifies for a replacement, repair, or refund
In some cases, we may arrange for pickup or inspection of the damaged product
If approved, a replacement will be shipped as soon as possible, or a refund will be processed to your original payment method

4. Important Notes

Do not install or use a damaged item—doing so voids eligibility for return or replacement
Keep all original packaging until your claim is resolved
Damage claims submitted after 48 hours may be denied due to shipping carrier limitations

Need Help?

If you’re unsure whether your item qualifies as damaged or need help with the process, please contact us:

USA SINKS LLC
Email: info@usa-sinks.com
Phone: 1-407-366-6137
Address: P. O. Box 621093 Oviedo, FL 32762

We’re here to make it right.