Frequently asked questions
When will my order be delivered?
We begin preparing your order within 24 hours of purchase (excluding weekends and holidays). Once it's processed, you'll receive a confirmation email with your estimated delivery date and a tracking number.
Delivery times depend on your location and the shipping method you choose at checkout:
Standard shipping: [e.g., 3–7 business days]
Express shipping: [e.g., 1–3 business days]
International shipping: [e.g., 7–14 business days, depending on destination]
Please remember that shipping times are in addition to the 24-hour processing window.
Can I Return my product?
Yes, you can return most kitchen and bath products within 7 days of delivery, as long as the item is unused, in its original packaging, and in resellable condition.
Please keep in mind:
Items that have been installed, used, or damaged are not eligible for return.
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.
To request a return, please contact our customer service team within 7 days of receiving your order. We’ll review your request and provide return instructions if the item qualifies.
For full details, visit our Returns & Exchanges policy page or get in touch with us directly.
What can I do if my item (or part of it) is damaged?
If your item arrives damaged or if any part is missing, please contact us within 48 hours of delivery so we can make it right.
To help us resolve the issue quickly, please provide:
Your order number
A description of the damage or missing part
Clear photos of the item and packaging
We’ll review the issue and offer a replacement, repair, or refund depending on the situation. Please keep all original packaging until the issue is resolved, as it may be needed for inspection or return.
We're here to help—just reach out to our customer service team and we'll take care of it.